Shipping policy

Processing Time

All orders are processed within 1–2 business days after payment is confirmed.

Orders are not processed or shipped on weekends or public holidays.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location.

Standard delivery within the EU: 2–5 business days.

International delivery (outside the EU): 5–12 business days.

Please note that delivery times are estimates and may vary due to customs, courier delays, or peak seasons.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

Customs, Duties & Taxes

International shipments may be subject to import taxes, duties, and fees imposed by the destination country.

These charges are the responsibility of the customer. Noirélia is not responsible for delays caused by customs.

Damaged or Lost Packages

If your order arrives damaged, please contact us immediately via our contact form.

If a package is lost in transit, we will assist you in contacting the courier and finding a solution.

Contact

For questions regarding your order or shipping, please reach out to us via the contact form on the Noirélia website.